Resort Policies

  • Check in: 2:00pm Check out: 10:00am
  • Lost Key fee RM50.00 for guest who lost the room key.
  • All guest rooms are 100% smoke-free. A RM300 cleaning fee will be charged to any guest who violates the smoking policy.
  • All room rates are based on double occupancy. An additional charge of RM85 per person 12+ years of age occupying a room will be applied at time of check-in. Maximum sleeping capacity in a room varies from 2 to 4 persons, depending on the room type booked. See available amenities on your selected room type to confirm maximum sleeping capacity. Persons under 18 years of age must be accompanied by the registered adult at check-in to occupy a room.
  • Any special requests, including room type, cannot be guaranteed and will be honoured based on availability at check-in.
  • No cooking is allowed on the resort premises, RM500 cleaning/ hazard fee will be charge to each room.
  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
  • Please be considerate to other resort guest by keeping your volume down around the resort.
  • Should any action by a guest be deemed inappropriate by the resort, or if any inappropriate behaviour is brought to the attention of the resort, the resort reserves the right, after the allegations have been investigated, to take action against the guest.
  • There is a corkage fee of RM40/bottle for those who bring their own alcoholic drinks to be consume at the restaurant area.
  • The use of refrigeration service is limit to medication and baby food only. The resort does not bear responsibility for damage of the storage.
  • Lost & Found Policy

All items found in our guest rooms or common areas of the resort are logged and stored in our Lost & Found Box for a period of 2 months.

If any of your belongings have been lost or forgotten during your stay or visit at our resort, please contact the resort directly and request to be connected to our management.

In order to properly identify the item(s), a complete description of the item(s) is required including the date and area where the item may have been lost or forgotten.

The resort does not bear responsibility for any lost or forgotten items and cannot guarantee that the item(s) were found nor will the resort provide any compensation for item(s) lost or forgotten under any circumstances.

Shipping or mailing of the lost and found item(s) will be at the expense of the owner. The resort does not take responsibility for any loss or damage caused during shipping or mailing.